Keeping Up With Compromise
By American DownFeather - November 23, 2021
We hope this letter finds you healthy and doing well. We wanted to take a moment to share with you some of the ways we have been “Keeping Up With Compromise” when it comes to our best practices here at American Down & Feather. It is no secret that we've all experienced significant delays in delivery of goods, short-shipped raw materials, and variances in quality of materials just to name a few of our industry's recent challenges. We've spent the better part of the past twelve months doing our best to stay ahead of this demand. It has become a constant, daunting task. We spend hours on the phone working with our current suppliers to understand the "new normal" and how to best maintain our supply of raw materials, as well as sourcing new suppliers to ensure we have enough supply of materials for our customers. Not to mention dealing with ever increasing in and out freight costs!
Nevertheless, we will continue to work diligently to maintain our high-quality, soft goods products through these challenging times. We will get through this together if we work together!
As our customers, the best way you can help us would be to:
a) Order well ahead of the needed installation date; at the same time as ordering the exterior fabrics if possible, and
b) Try the Perfect Pillow (Throw Pillow) insert – feels like 25/75 for just a bit more cost than 10/90.
Many of you have shared your frustrations with us over this past year and we so understand the value of working together to keep our businesses going. Unfortunately, we're not out of the woods yet. In the meantime, below are some adjustments/compromises we’ve made to combat the challenge while still maintaining our commitment to producing high quality goods for our customers.
• Variances in our down proof ticking.
• Substituting gray duck down, as an alternative to white, works just as well in down and feather blend throw pillow and cushion inserts.
• Adjusted sizes for stock comforters so we can meet demand.
With that said, we'd like to close with this: We are thankful to be here for you. We are thankful to have you as our customer. We are thankful that there is business out there, despite all these issues!!
Blessings to you and yours this Thanksgiving,
American Down & Feather